Frequently Asked Questions

Here at ANA we realise that when the time comes to decide to request some help for yourself or a loved one it can be quite a stressful period for all concerned, so we have compiled a list of the most frequently asked questions to help you understand what to do next.

What do I do if I decide I need help?
A quick call to one of our caring team on 0845 2 60 60 06 is all it will take. We will make an arrangement to visit you in your own home at a convenient time to discuss your needs. Remember! We are here to listen so that we can then provide our expertise in finding the most caring solution to help you to continue to lead an independent lifestyle.

Do your staff have any experience?
Yes, all staff must have a minimum of 6 months experience in Domiciliary care, we have carried out moving and handling, fire safety and basic first aid training as a minimum. They will also have been through our stringent security and reference checking procedures to ensure compliance with all current legal guidelines in the care sector.

Are you registered with the relevant regulatory bodies or any professional organisations?
Yes we are registered with the Commission for Social Care Inspection (C.S.C.I), are members of the Recruitment Employment Confederation (R.E.C) and have also achieved Investor in People (I.I.P) accreditation.

Is your company covered by any liability insurance?
Yes we are fully insured for public, employers and professional liability.

Can you be contacted out of hours?
Yes. One of our office staff is available 24hrs a day in an emergency. Normal office hours are 09:00-16:00. Please try to ring us during that time, as this will enable us to deal with your enquiry promptly.

How do I pay for care?
You will receive an invoice on a fortnightly basis. You can then decide how you would like to pay, ether by cash or cheque or if it is more convenient we could also set up a standing order for you.

How soon can you get someone to care for me?
If you decide that you would like ANA to provide care for you we will visit you to do an initial assessment, this is done so that we can ensure that a detailed care plan is drawn up for your specific needs. ANA will then be able to provide a care worker or nurse as soon as you need them, usually within a couple of days.

What happens if I decide I don't like the care worker?
We always try to place the right person we feel will match your requirements but if at any time you feel you are not happy with the care worker then we will always replace them for you to ensure that we continue to provide the best possible standards of care.

What do I do if I need someone on a different day or time?
You can liaise with your allocated carer and change it to a mutually convenient time. If they can't we can arrange for somebody else to come to you. The Care Worker will keep the office informed of any changes.